Los Angeles Friday Cancellation

Hi there,

Thanks so much for purchasing tickets to The Big Bounce America in Los Angeles

Friday June 22nd Cancellation

Unfortunately due to unavoidable logistical reasons we have no choice but to cancel all our sessions planned for Friday June 22nd. You are receiving this email as you have purchased one or more tickets to the event on this day.

Switching Sessions Times

The event will now run across Saturday 23rd, Sunday 24th and Monday 25th June. Available session times are listed at https://www.showclix.com/event/bba-2018-losangeles-ca

After deciding which times work best for you simply call Showclix (our ticketing platform) and they will be able to switch your session and resend your new tickets. You can contact them on 1-888-718-4253 opt. 1

Showclix opening hours are:

Mon-Friday: 9AM – 9PM EST

Saturday/Sunday 10AM-6PM EST

Refund

If you can no longer attend can request a full refund within the next 10 days (before midnight Sunday June 17th) at https://goo.gl/forms/RKNFDpavdKmlChep2

Please note tickets will be void immediately when a refund request is processed and no longer be able to be used at the event.

We have been looking forward to coming to Los Angeles for months so truly hope you can still make it along!

We look forward to seeing you soon!

Thanks,

The Big Bounce America Team

The World’s Biggest Bounce House

thebigbounceamerica.com

Modesto Session Changes

Hi there,

Thanks so much for purchasing tickets to The Big Bounce America in Modesto.

We have been keeping a close eye on weather conditions for next weekend (June 15th-17th) and it is looking like a particularly hot one! For safety, we have made changes to some session times in order that we are no longer running sessions in the peak heats between 12.30PM and 4PM. One more or more of your tickets may have been affected by the changes so please check below:

Saturday June 16th Changes

JUNIORS SESSION | 10.30AM-11.30AM is now running at 10.15AM-11.15AM

JUNIORS SESSION | 11.45AM-12.45PM is now running at 10.15AM-11.15AM

JUNIORS SESSION | 1PM-2PM is now running at 3PM-4PM

BIGGER KIDS SESSION | 2.15PM-3.15PM is now running at 5.30PM-6.30PM

Sunday June 17th Changes

TODDLERS SESSION | 9.15AM-10.15AM is now running at 9AM-10AM

JUNIORS SESSION | 10.30AM-11.30AM is now running at 10.15AM-11.15AM

BIGGER KIDS SESSION | 3.30PM-4.30PM is now running at 5.30PM-6.30PM

ADULTS ONLY (16+) SESSION | 4.45PM-5.45PM is now running at 8PM-9PM

Please note: These changes are to your existing booking. No additional charges to your bank card have occurred.

You will shortly receive another email to with an updated receipt where you can follow the link to print your new tickets. Be sure to check your spam / junk folder if you can’t find this.

What do I do if this new session is not suitable?

If your new time does not work for you we are happy to move you into any equivalent session at  https://www.showclix.com/event/bba-2018-modesto-ca – simply email [email protected] with the time you would prefer!

We look forward to seeing you soon!

Thanks,

The Big Bounce America Team

The World’s Biggest Bounce House

thebigbounceamerica.com

Update for Albuquerque – The Big Bounce America

 This is an update for guests who have purchased tickets to The Big Bounce America in Albuquerque, NM.
Cancellation
Due to reasons beyond our control, we have had to cancel all of our planned sessions, due to be scheduled for Sunday 3rd June 2018.
After experiencing adverse weather conditions including lightening and thunderstorms, today in Albuquerque we regret to inform you that your event will be cancelled. 
We have been keeping a close eye on weather conditions in the hope they would improve, but Mother Nature has beaten us on this occasion and it would be unsafe to operate in such weather. 
Refunds
Please be advised that you will receive a full refund, automatically processed by our ticket provider ShowClix.
Customers who have rescheduled their tickets to todays date, as a result of any of our other postponed events, will also receive an automatic refund.
All refunds will be processed within 3-5 working days, you do not need to contact us regarding this refund. Please do not hesitate to contact us after this time, if you have any questions. 
We have been looking forward to coming to Albuquerque for months but unfortunately on this occasion, the weather has not been on our side!
Thanks,
The Big Bounce America Team
The World’s Biggest Bounce House

Important Update – For Ticket Holders for The Big Bounce America Washington DC Event.

This is an update for all customers who have purchased tickets to The Big Bounce America in Washington DC.

Cancellation

Due to reasons beyond our control, we have had to cancel all of our planned sessions, due to be scheduled for Sunday 3rd June 2018.

After heavy rains experienced last night in Washington DC, our event location Rosecroft Raceway became waterlogged over night. This has resulted in our team being unable to set up and operate safely.

We have been keeping a close eye on weather conditions in the hope they would improve, but Mother Nature has beaten us on this occasion and it would be unsafe to operate in such weather.

Refunds

Please be advised that you will receive a full refund, automatically processed by our ticket provider ShowClix.

Customers who have rescheduled their tickets to todays date, as a result of yesterdays cancellation or last weekend’s postponed event, will also receive an automatic refund.

All refunds will be processed within 3-5 working days, you do not need to contact us regarding this refund. Please do not hesitate to contact us after this time, if you have any questions.

We have been looking forward to coming to Washington DC for months but unfortunately on this occasion, the weather has not been on our side!

Thanks,

The Big Bounce America Team

The World’s Biggest Bounce House

thebigbounceamerica.com

Update for Washington DC Ticket Holders

This is an update for customers who have purchased tickets to The Big Bounce America in Washington DC.

Cancellation This Weekend

Due to thunderstorms experienced today, we are afraid that we have no choice but to cancel all of our remaining sessions for today.  We have been keeping a close eye on weather conditions in the hope they would improve, but Mother Nature has beaten us on this occasion and it would be unsafe to operate in such weather. The affected sessions are:

Saturday June 2nd
BIGGER KIDS SESSIONS 2:15PM – 3:15PM & 3:30PM – 4:30PM
ADULTS ONLY 4:45PM – 5:4PM

Rescheduled Dates

Sunday June 3rd
BIGGER KIDS SESSIONS 2:15PM – 3:15PM & 3:30PM – 4:30PM
ADULTS ONLY 4:45PM – 5:4PM
Please be advised that your tickets will be valid at the same time tomorrow.
At this stage, we will be running all sessions on Sunday 3rd June at the original event location, Rosecroft Raceway. You do not need to contact us just show up at the event, at the original time and your tickets will be valid.
Refund
If you cannot attend our rescheduled event on Sunday 3rd June, you can request a full refund within the next 7 days (before midnight Friday 8th June ) at https://goo.gl/forms/RKNFDpavdKmlChep2

You may also contact Showclix (our ticketing platform) via phone for any assistance. You can get them on 1-888-718-4253 opt. 1

Showclix opening hours are:

Mon-Friday: 9AM – 9PM EST
Saturday/Sunday 10AM-6PM EST
Please note tickets will be void immediately when a refund request is processed and no longer be able to be used at the event.

We have been looking forward to coming to Washington DC for months, and so we hope you can still enjoy our event this weekend!  

Thanks,

The Big Bounce America Team
The World’s Biggest Bounce House

Update for The Big Bounce America Albuquerque (Bigger Kids Sessions Only)

This is an update for those who have purchased tickets to The Big Bounce America in Albuquerque.

Unfortunately due to unavoidable logistical reasons, we’ve had to make changes your session, as a result of this your session has now been moved. If you have purchased multiple tickets for this session they have all been moved. Please see below for details of this change.

Your Original Session:  BIGGER KIDS SESSION | 3:30PM-4:30PM on Sunday 03/06/2018

Your New Session: BIGGER KIDS SESSION | 1:00PM – 2:00PM on Sunday 03/06/2018

Please note: These changes are to your existing booking. No additional charges to your bank card have occurred. If this new session time does not work for you, please feel free to contact ShowClix and you will be able to move your session to any other time slot over this weekend, that is suitable.

You can contact Showclix on 1-888-718-4253 opt. 1

Showclix opening hours are:

Mon-Friday: 9AM – 9PM EST

Saturday/Sunday 10AM-6PM EST

You will shortly receive another email with an updated receipt where you can follow the link to print your new tickets. Be sure to check your spam/junk folder if you can’t find this.

We look forward to seeing you soon!

Thanks,

The Big Bounce America Team

The World’s Biggest Bounce House

thebigbounceamerica.com

 

Update for The Big Bounce America – Albuquerque (Adults only session)

This is an update for customers who have purchased tickets to The Big Bounce America in Albuquerque.

Unfortunately due to unavoidable logistical reasons, we’ve had to make changes to our sessions over this weekend. Please note that your session date and time has now been changed. If you have purchased multiple tickets for this session they have all been moved. Please see below for details of this change.

Your Original Session:  ADULTS ONLY (16+) SESSION | 4:45PM – 5:45PM on Sunday 03/06/2018.

Your New Session: ADULTS ONLY (16+) SESSION | 4:45PM – 5:45PM on Saturday 02/06/2018.

Please note: These changes are to your existing booking. No additional charges to your bank card have occurred. If this new session date and time does not work for you, please feel free to contact ShowClix and you will be able to move your session to any other time slot over this weekend, that is suitable.

You can contact Showclix on 1-888-718-4253 opt. 1

Showclix opening hours are:

Mon-Friday: 9AM – 9PM EST

Saturday/Sunday 10AM-6PM EST

You will shortly receive an email with an updated receipt where you can follow the link to print your new tickets. Be sure to check your spam/junk folder if you can’t find this.

We look forward to seeing you soon!

Thanks,

The Big Bounce America Team

The World’s Biggest Bounce House

thebigbounceamerica.com

 

Win tickets to Washington DC Week 2!

Ready for round 2? Share your best photos from the past weekend and win a family pass to our second weekend (June 1st-3rd) in Washington DC!

To enter simply post your photo or photos on Facebook, Instagram or Twitter and include the caption:

#thebigbounceamerica #worldsbiggestbouncehouse #dc http://bit.ly/2IYGyiD

Winners will be contacted Thursday 31st May.

Raleigh NC Cancellation

This update is for those who purchased tickets to our Raleigh NC event that was due to go ahead last week on May 18th-20th. As you are aware, due to weather conditions we were forced to cancel this event and reschedule for June 1st-3rd.

We have been keeping a close eye on the weather for the rescheduled event. Unfortunately due to the forecasted heavy rain and thunderstorms, we have no choice but to completely cancel the rescheduled event.

We have been looking forward to our visit for months and are truly disappointed that the weather has not co-operated for this event, but the health & safety of our visitors and staff must come first.

Our team are now working hard to process all refunds as quickly as possible, you will see this reflected back into your account within 3-5 working days.

We are determined to visit Raleigh in the future, but at this stage we are unable to advise on when this would be. As soon as we have an update we will be in touch via email and/or sms.

Once again we apologise for the inconvenience and if there are any further questions, please do not hesitate to contact us.

The Big Bounce America

https://thebigbounceamerica.com